[Observer82AB]

I have a friend with a new Kioti and the transmission is jacked up. You guessed it. NO parts from the dealership. I'm looking to buy a couple more tractors but would never buy a Kioti. Reminds me too much of Branson and Montana.

 

[theduke]

I'd be in the lets part ways camp.

Gimmi my money.....back please.

 

[Nomadic Paladin]

What am I a missing here? I’m not asking the dealer to tear apart another new tractor in his showroom but I expect Kioti to take the next harness destined for a new assembly and instead of building a new tractor send me the friggin part. They can have their incomplete assembled tractor sit on the side waiting for a new harness. I called a few dealers discreetly and they all expect a continuous supply of new cx2510hst cabs over the next few months so Kioti has parts to assemble these models for new sales but not for warranty repair. That's bad business.

Understand that they can sell a whole tractor with that next wiring harness, or they can make you happy, and they already have your money (well not yours; the dealers). The point is that they have to sell complete tractors before replacing a part, warranty or not. Is it right? Maybe not, but it's reality

 

[Ebb]

I'd read the contract you signed usually arbitration is in there somewhere.

In January deere finally agreed to the right to repair . Said it was up to each state if it was legal.

 

[Groo]

I'd read the contract you signed usually arbitration is in there somewhere.

In January deere finally agreed to the right to repair . Said it was up to each state if it was legal.

state law will supersede such add-ins.

Deere has made all sorts of agreements in the past that they completely ignored on this matter. I'll believe it when I see it stick.

 

[Ebb]

Groo You'll now see how much juice the state ag commissioners have trying to set precedent.

 

[Groo]

Groo You'll now see how much juice the state ag commissioners have trying to set precedent.

I hope so, but in general, I wish this was coming from the Feds. Normally I wish the Feds had far less power, but I don't like individual states trying to strong-arm businesses like this.

 

[Busted Tractor]

Years ago worked for a dealer, we had experience as JD calls them "thermal events" and could not get part of a wiring harness for a White combine. So I pulled up a seat sat down and made that part of the harness. Took me the best part of a day, that is when labor was a lot cheaper. Still can be done but labor rates may make it prohibitive.
The dealer prided them selves in keeping the customer going. That worked out good for the customer but when we sold the last 510 MF combine we spent the best part of a week replacing "borrowed" parts.
As I said this was many years ago, and now times have changed. Everybody wants to sell a product but no one except the big names and some of them don't even want to back their products. Most of the issue come to parts costs money to stock and no one wants to stock odd very seldom used parts. As for pulling parts off the production line, most manufacturers have gone to an as needed ordering. No longer do they stock huge amounts of parts, but order only enough parts they can use for a days production and no more. It keeps their costs down.
Even some dealer have a bad attitude when it comes to keeping the customer happy. And some times you need to politely inform them who keeps them in business, and if that doesn't work well the politeness disappears and you inform them you will not recommend them to anyone--plus!!
The dealer should be able to submit a "Unit down" order which gives that part priority and will get it moving quickly, that said if the manufacturer cares about the customer.
Good luck -- Hope you are soon enjoying the tractor

 

[Barry M Miller]

Years ago worked for a dealer, we had experience as JD calls them "thermal events" and could not get part of a wiring harness for a White combine. So I pulled up a seat sat down and made that part of the harness. Took me the best part of a day, that is when labor was a lot cheaper. Still can be done but labor rates may make it prohibitive.
The dealer prided them selves in keeping the customer going. That worked out good for the customer but when we sold the last 510 MF combine we spent the best part of a week replacing "borrowed" parts.
As I said this was many years ago, and now times have changed. Everybody wants to sell a product but no one except the big names and some of them don't even want to back their products. Most of the issue come to parts costs money to stock and no one wants to stock odd very seldom used parts. As for pulling parts off the production line, most manufacturers have gone to an as needed ordering. No longer do they stock huge amounts of parts, but order only enough parts they can use for a days production and no more. It keeps their costs down.
Even some dealer have a bad attitude when it comes to keeping the customer happy. And some times you need to politely inform them who keeps them in business, and if that doesn't work well the politeness disappears and you inform them you will not recommend them to anyone--plus!!
The dealer should be able to submit a "Unit down" order which gives that part priority and will get it moving quickly, that said if the manufacturer cares about the customer.
Good luck -- Hope you are soon enjoying the tractor

Social media is an effective tool to get companies to take care of problems.
Lemon law should be a last resort.
Talk to people at the Regional or North American office for the tractor company and tell them your local pdealer is not solving your problem.
Supply chain issues is not your problem.
Your problem is a unit down and you bought a unit that has inadequate spare parts support. I worked for Industrial Engine manufacturerS on the support side for about 38 years. The squeaky wheel gets the grease.
I worked with manufacturers based in South Korea and Japan.
Those countries are small and getting parts across counrty is much easier.
Good parts and service support in North America is dependent upon who runs the organization in the U.S. and Canada.

 

[ck3510hb]

Wonder if this was dealer installed or factory? Kioti is a far cry from branded tractors. ( mfg by ? sold as ?) Been in business a long time. I have an HST model an work it like I stole it but do all the maintenance and give it a house to sleep in, no problems. Always an exception.

 

[Groo]

Years ago worked for a dealer, we had experience as JD calls them "thermal events" and could not get part of a wiring harness for a White combine. So I pulled up a seat sat down and made that part of the harness. Took me the best part of a day, that is when labor was a lot cheaper. Still can be done but labor rates may make it prohibitive.
The dealer prided them selves in keeping the customer going. That worked out good for the customer but when we sold the last 510 MF combine we spent the best part of a week replacing "borrowed" parts.
As I said this was many years ago, and now times have changed. Everybody wants to sell a product but no one except the big names and some of them don't even want to back their products. Most of the issue come to parts costs money to stock and no one wants to stock odd very seldom used parts. As for pulling parts off the production line, most manufacturers have gone to an as needed ordering. No longer do they stock huge amounts of parts, but order only enough parts they can use for a days production and no more. It keeps their costs down.
Even some dealer have a bad attitude when it comes to keeping the customer happy. And some times you need to politely inform them who keeps them in business, and if that doesn't work well the politeness disappears and you inform them you will not recommend them to anyone--plus!!
The dealer should be able to submit a "Unit down" order which gives that part priority and will get it moving quickly, that said if the manufacturer cares about the customer.
Good luck -- Hope you are soon enjoying the tractor

"Unit down" generally caries more weight when it is a commercial piece of equipment vs. Home user. It may be BS, but it is life.

 

[Tumblindown]

Here's a list of John Deere Tractors made by Yanmar for Deere. Check it out.

https://tractors.fandom.com/wiki/List_of_tractors_built_by_Yanmar_for_other_companies

I had a 2305 I bought because, frankly, I didn't know any better. Had mid-shaft PTO take a dump on me due to the previous owner not greasing the U-Joint. Know why he didn't grease it? Didn't know it was there. Know why he didn't know it was there? Because he couldn't find it. Neither could I. Neither could anybody else.

Still can't figure out how anybody could get to it to grease it. Anyway, I tried to get new U-Joints for it after tearing it apart into 5000 pieces to get to it. Turned out the U-Joint got loose and beat the snot out of the yoke, destroying it. Needed new yokes.

You can't run that tractor without the driveshaft in it. Hydraulic fluid flies everywhere. And putting it back together was a two-man, all day job.

No problem says I, I'll just go to a driveline shop. They can fix it lickety-split.

So I took the whole unit and -- Can't do it. Either Yanmar or Deere decided to use a proprietary Spline on the U-Joints. Can't use off-the-shelf anything on those green pigs.

Went to Deere to buy just the U-Joints. Figured, 'Okay, they'll beat me out of 10 or 20 bucks, so what?"

No way, Jose. They weren't even sure where to order the U-Joints from, Yanmar or Deere. So I looked around and the best I could find was a driveshaft unit from a Dealer in BFE somewhere for $800.

Eight-Hundred dollars for a drive shaft with U-Joints!! I bought a balanced aluminum driveshaft for my Mustang, good to 800 HP, from Ford Performance Parts, complete with U-Joints for $200!!

I sold it and have never looked back. So I don't want to hear about how somebody can't get a part from Korea for their Kioti. At least you can partially repair yours good enough to keep it running until your wiring harness comes in. And Kioti goes out of their way to use standard sized parts that are readily available almost anywhere.

I can't speak to Kubota but they're Japanese and where do you think Deere picked up its bad habits from?? Even in the car business, the Japanese are known for exorbitant pricing on their parts. And they're known to design them so that you must, must buy the replacement from them.

I'll stay with Kioti, thank you.

 

[ck3510hb]

tumblidown; I have a ck 3510,. If I had a cab and "if" I had a pinched wire under cab I would document with dealer, Then I would run a new wire and show the dealer the temp patch and get on with life. This is meant for orginal poster and those that are willing to theorize. If I never got a new harness, I at least would not have lost use my tractor.
Just my two tax token's, {I still have some from 1941 in Bellingham WA.}

 

[unsquidly]

tumblidown; I have a ck 3510,. If I had a cab and "if" I had a pinched wire under cab I would document with dealer, Then I would run a new wire and show the dealer the temp patch and get on with life. This is meant for orginal poster and those that are willing to theorize. If I never got a new harness, I at least would not have lost use my tractor.
Just my two tax token's, {I still have some from 1941 in Bellingham WA.}

Some of this also has to do with the local dealer......The local dealer I use would have come and got it, then once he figured out that he could not get the part in a few days called me and asked my if I wanted him to do a temp fix and bring it back for me to use until the replacement part came in.....This is why the dealer is more important then the brand of tractor that you choose.....A good dealer can make up for a less then good brand of tractor most of the time but a crappy dealer makes even the best tractor brand look bad......

 

[ck3510hb]

Right, My dealer was very good for about 7 months. Sold out and new owner for whatever reason (theirs or Kioti's) dropped the dealership. Next dealer is 97 miles away. Haven't had a problem so --fortunate.