MAHINDRA CUSTOMER SERVICE
I also had a sloppy joystick issue. After speaking to Mahindra, they informed me that it was illegal for someone to work on their own tractor (any tractor...even a John Deere). And that all service and maintenance must be done by a dealer. The representative at Mahindra was overly confrontational, and when I submitted my feedback, I was told by Mahindra NA that they reviewed the call and that the representative acted exactly in line with Mahindra's policy. When I spoke with my dealer, they had no idea how to fix a sloppy joystick. This just sounds like a ponzi scheme. Had I known Mahindra had this policy, I would have never purchased a Mahindra tractor. I know for a fact JD works with their owners to fix any issues. I know Mahindra isn't an American company, but I'm wondering if they know that Americans work on their tractors, and typically if you're in the market for a tractor of this size, you're most likely a hard working person to begin with.
THE FIX
I took off the rubber boot on the joystick, and found that there are 3 allen screws connecting the joystick to the pivot sticks (sorry, I don't know the terminologies). One of the allen screws was loose. By simply tightening this up, my joystick is now back to how it was when I purchased the tractor.
MAHINDRA SUCKS
It's a shame that Mahindra "customer service" sucks so bad. I am seriously considering selling my Mahindra and purchasing a different tractor from a company that is not as hostile to it's customers.
I also had a sloppy joystick issue. After speaking to Mahindra, they informed me that it was illegal for someone to work on their own tractor (any tractor...even a John Deere). And that all service and maintenance must be done by a dealer. The representative at Mahindra was overly confrontational, and when I submitted my feedback, I was told by Mahindra NA that they reviewed the call and that the representative acted exactly in line with Mahindra's policy. When I spoke with my dealer, they had no idea how to fix a sloppy joystick. This just sounds like a ponzi scheme. Had I known Mahindra had this policy, I would have never purchased a Mahindra tractor. I know for a fact JD works with their owners to fix any issues. I know Mahindra isn't an American company, but I'm wondering if they know that Americans work on their tractors, and typically if you're in the market for a tractor of this size, you're most likely a hard working person to begin with.
THE FIX
I took off the rubber boot on the joystick, and found that there are 3 allen screws connecting the joystick to the pivot sticks (sorry, I don't know the terminologies). One of the allen screws was loose. By simply tightening this up, my joystick is now back to how it was when I purchased the tractor.
MAHINDRA SUCKS
It's a shame that Mahindra "customer service" sucks so bad. I am seriously considering selling my Mahindra and purchasing a different tractor from a company that is not as hostile to it's customers.